Supporter Promise

Hear Us On-Line Guide / Supporter Promise

Our Supporter Promise

We are Hear Us. And we only exist because of the amazing support of people like you

We want you to know that we really value your support, whether that’s through taking action, giving up your time, being a member, fundraising on our behalf, making a gift in your will, supporting our on-line shop or donating. We are committed to treating you with respect and openness, so this is our promise to you:

Our communications with you

  • We hope you’ll want to hear more about our work. We’ll always be clear with you about how we’ll communicate with you.
  • If you tell us you’d rather not be contacted, or you’d rather we didn’t contact you in a certain way, we’ll act on your wishes.
  • You can change your Hear Us about what you receive from us at any time.

Our fundraising

  • Fundraising is really important to us and we are proud of what it helps achieve. We will constantly review our fundraising practices to make sure they are fair, sensitive and appropriate.
  • We work with any external suppliers to make sure they understand the issues we work with and adhere to our safeguarding policies.
  • We will aim to work above and beyond the standards set out by regulatory bodies.

About your donation or the money you’ve raised

  • Your donation will be used responsibly to help people with mental health problems get support and respect. We will keep administration costs to a minimum without jeopardizing the quality of Hear Us’s work, so as much of your donation as possible will be spent directly on our life-changing work.
  • We might turn down a donation if we feel that accepting it would damage our independence or reputation. If we do, we’ll explain why.

 Our use of your personal details

  • We use carefully selected suppliers to help us deliver our communications and services and we will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to.
  • We will always respect your right to privacy and adhere to laws around the use of data.
  • When necessary, we may share data with our own carefully regulated and monitored external suppliers, for processing purposes. We will ensure their use of the data is in line with our own data protection policies and not kept or used by them for any other purposes.

Suppliers we work with

  • Sometimes we work with external suppliers to contact you, simply because our team isn’t big enough.
  • We will only work with professional organisations that meet our high standards.
  • We’ll train, monitor and regulate our external suppliers to meet our standards. We will act quickly if they do not meet the high standards we set
  • Everyone we work with that has contact with our supporters takes part in mental health awareness training. 

 Our accountability to you

  • You can contact uswith feedback or to make a complaint if you are unhappy with anything we have done while communicating with you.
  • We will respond honestly and promptly to your questions and complaints.

 Thank you!