The South London & Maudsley NHS Trust
Statutory Mental Health Service Provider
They provide care and treatment for a local population of 1.1 million people in south London, as well as specialist services for people from across the country. SLaM’s Patient Advice and Liaison Service (PALS) is a freephone telephone service where you can get advice and information about SLaM’s services. PALS can help resolve any problems you might have, whether your a patient, carer or member of the public.
The PALS freephone telephone number is 0800 731 2864
How do I make a complaint?
The best way to make a complaint is to speak to a member of staff who is involved in your care. If you do not feel comfortable talking to someone directly, you can ask for someone independent to help you. The complaints team can tell you more about this. If staff have been unable to resolve your concerns and you want to make a formal complaint you can contact the Trust’s Chief Executive or Complaints Department:
SLaM Complaints Department
Complaints Department
Maudsley Hospital
111 Denmark Hill
London
SE5 8AZ
Tel: 020 3228 2444
Tel: 020 3228 2499
Email: complaints@slam.nhs.uk
Website: www.slam.nhs.uk
SLaM Crises Support
To speak to SLaM crisis line for patients and carers.
Tel: 0800 731 2864
For more information, leaflets, contact numbers and email addresses:
Website: www.slam.nhs.uk_Crisis-Support
