Reporting abuse

If you think that an adult with care and support needs is experiencing, or at risk of, abuse or neglect,

Hear Us is committed to providing a safe and supported environment to service users and carers.

This organisation fully adopts the Protecting adults at risk: London multi-agency policy and procedures to safeguard adults from abuse. Hear Us acknowledges that this will provide greater consistency in practice across the London region.

This Policy sets out how to monitor, record and escalate any concerns that staff may have or receive about the welfare and safety of service users, carers, volunteers and staff.

We believe at Hear Us that safeguarding adults is everyone’s responsibility. If a person is injured or in immediate physical danger, or if a crime has been committed, contact the police and other appropriate emergency services – dial 999.

The Adult Abuse Reporting line in Croydon is 020 8726 6500 or